LogMeIn Resolve
This is a secure support app but should only be used with a trusted agent.
Detailed description
The LogMeIn Resolve mobile app by GoTo allows support agents to troubleshoot a problem you are having on your device.
How to use:
1. Install the app
2. Launch the app
3. Enter the Support Key given to you by your support agent
4. Allow your trusted support agent to connect to your device
Features:
• Chat with your support agent
• Share your screen live with your support agent
LogMeIn Resolve uses Accessibility service in order to provide full remote control of this device during a LogMeIn Resolve session. LogMeIn Resolve does not track or control any action or behaviour through this service outside of a LogMeIn Resolve session.
About LogMeIn Resolve
Permissions breakdown
Grouped as shown on Google Play. Informational only.
• approximate location (network-based)
• precise location (GPS and network-based)
• read the contents of your USB storage
• read the contents of your USB storage
• view Wi-Fi connections
• view network connections
• pair with Bluetooth devices
• change network connectivity
• full network access
• run at startup
• set wallpaper
• draw over other apps
• prevent device from sleeping
• read Google service configuration